Damage Assessment Automation Platform
- Category Web Application
- Technology MERN
- Start Date December 2024
- Handover Date April 2025
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A platform that automates damage assessment and communication between car shops and insurers.
A well-known Canadian car services provider company came with an idea to automate the process that connects Car Shops with the Writers to streamline the process of the Car repair. It also includes the integration with the Insurance Company estimating software.
TECHNOLOGY CHOICE
After thorough research and collaboration with the development team, our technical team selected a modern and scalable technology stack to support the solution. The platform is built using React.js for a dynamic and responsive front-end, Node.js and Express.js for a robust and efficient backend, and MongoDB as the database for flexible and scalable data storage. This stack ensures high performance, ease of maintenance, and the ability to scale as the platform evolves.
THE CHALLENGE
The current workflow between car shops and insurance companies is slow and inefficient, involving repeated back-and-forth communication to clarify damage assessments, provide additional documentation, and align on repair estimates. This fragmented process leads to significant delays in estimate finalization and ultimately slows down collision repairs.
SOLUTION IMPLEMENTATION
Phase 1:
Digital Dividend designed and developed a digital platform that automates the communication workflow between car shops and appraisal writers. The solution streamlines the evaluation of vehicle damage using photo evidence and facilitates the generation of accurate repair estimates. By reducing manual back-and-forth and centralizing documentation and communication, the platform accelerates the appraisal process, improves estimate accuracy, and enhances collaboration between stakeholders